PRIVACY
POLICY.

This Privacy Policy describes how Dharmesh Panchal and SoulsInfoTech ("we", "us", "our") collect, use, and protect personal information submitted through dharmeshpanchal.com. This policy complies with the European General Data Protection Regulation (GDPR) and the India Digital Personal Data Protection Act 2023 (DPDP Act).

1. INFORMATION WE COLLECT

We collect information that you provide voluntarily when using this website, including:

• Name, email address, and phone number submitted through the contact form
• The message or inquiry content you submit
• IP address and submission timestamp (for security and rate-limiting purposes)

We do not collect data through tracking pixels, advertising networks, or third-party analytics platforms. This website has zero external CDN dependencies.

2. HOW WE USE YOUR INFORMATION

Information submitted via the contact form is used solely to:

• Respond to your inquiry or schedule an appointment
• Communicate about the business matter you raised
• Protect the platform against spam and abuse

We do not sell, rent, or share your personal data with any third parties for marketing purposes.

3. COOKIES & LOCAL STORAGE

This website uses localStorage (a browser-based mechanism) to remember your cookie consent preference. No tracking cookies, advertising cookies, or cross-site cookies are used.

You may withdraw or change your cookie preferences at any time using the "Customize Cookies" button in the website footer.

4. DATA RETENTION

Contact inquiry records are retained for a maximum of 12 months from the date of submission, unless a longer retention period is required for ongoing business correspondence. After this period, records are permanently deleted from our database.

5. YOUR RIGHTS (GDPR & INDIA DPDP ACT 2023)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to correction — request correction of inaccurate data
• Right to erasure — request deletion of your personal data
• Right to withdraw consent — withdraw any previously given consent
• Right to nominate — under India DPDP Act 2023, nominate a person to exercise rights on your behalf

To exercise any of these rights, contact us at info@dharmeshpanchal.com. We will respond within 30 days.

6. DATA SECURITY

All data is stored on a secured private server. The contact form is protected by CSRF token validation and a rate limiter. Database credentials are stored outside the web root and are never exposed in publicly accessible files. Output is sanitized using parameterized statements throughout the application.

7. CONTACT FOR PRIVACY MATTERS

For any questions or requests relating to this Privacy Policy, contact: